PhotoSize Pro Support

Need help? Email us at support@digitalaiinnovation.com. Please include your phone model, Android version and a short description of the problem. We usually reply within 2 working days.

Frequently asked questions

Where are my saved photos?

Images are saved to Pictures/PhotoSizePro and appear in your Gallery or Google Photos. ZIP files are saved to Download/PhotoSizePro and appear in your Files app.

The app says it cannot reach my target size. Why?

Very small targets (for example 10 KB) are not always possible at large pixel dimensions. Reduce the width and height, or allow the app to adjust dimensions, and try again. The app never reports success if the file is larger than your limit.

Will my photo be accepted by an exam or government portal?

PhotoSize Pro helps you meet size and dimension rules, but each portal has its own requirements. Always check the official instructions. We are not affiliated with any government, exam board or agency.

Are my photos uploaded anywhere?

No. All resizing and metadata removal happens on your phone. See our Privacy Policy.

I bought Pro but it is not active

1. Make sure you are signed in to the same Google account you used to buy it.
2. Connect to the internet and restart the app — Pro is checked with Google Play at start-up.
3. Open Premium → Restore Purchases.

If it still does not work, email us with your Google Play order number (starts with GPA.).

How do I get a refund?

Purchases are handled by Google Play. You can request a refund through Google Play: Google Play refund help.

How do I change my ad consent choice?

Open Settings → Manage Ad Privacy Choices in the app.

How do I delete my data?

Use History → Clear History → Clear All, or uninstall the app. We keep no data about you on our servers.